Return & Refund

At BedBou, we want you to love your purchase. If you're not completely satisfied, we're here to help.

14-Day Return Policy

You have 14 days from the date of delivery to request a return.

To be eligible for a return, your item must:

• Be unused and in its original condition
• Be returned in its original packaging
• Include all original tags, accessories, and documentation

How to Request a Return

To initiate a return, please contact our support team at:

Email: Support@BedBou.nl

Please include:

• Your order number
• The item(s) you wish to return
• The reason for your return

Our team will provide return instructions once your request has been approved.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or bank.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. We will work quickly to resolve the issue and provide a replacement or refund where appropriate.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

We recommend using a tracked shipping service, as BedBou cannot be responsible for returns lost in transit.

Non-Returnable Items

For hygiene reasons, used, washed, damaged, or unsanitary bedding products cannot be returned.

Contact Us

BedBou Customer Support
Email: Support@BedBou.nl

Thank you for shopping with BedBou. Your comfort is our priority. 🌿